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Training &
Certification
Registered shoppers with the Truth
Sleuths program must agree to our Code of Ethics
and be completely familiar with mystery shopping.
The material provided below covers everything you
need to know. Some assignments may require shoppers
to pass a short test prior to being assigned a shop.
All assignments include a Code of Ethics &
Confidentiality agreement that must be signed by
assigned shoppers.
(The shortened version is shown below but you can
also download a full copy here to read when
convenient)
Section A: Code of Ethics
A code of ethics ensures that the
highest standards and ethics are maintained, by both
shoppers and businesses, thereby elevating the
professionalism and public perception of mystery
shopping.
The Truth Sleuths mystery shopping program expects
its shoppers to follow principles of honesty,
professionalism, fairness and confidentiality to
guard the interests of the public and our clients in
order to promote good business practices.
The Code of Ethics that each shopper must agree
includes the following:
To perform all shops to the best of their
abilities
To perform all shops with honesty and integrity
To submit all reports on or before the deadline
To honor all confidentiality agreements
To give immediate notice to Truth Sleuths if they
cannot perform a shop for any reason
To return follow up calls or e-mails in a timely
manner
To keep paperwork and notes for at least 60 days
in case questions arise that need to be answered
To perform a shop only after having thoroughly
read each question on the survey and any guidelines
provided
To NOT falsify or misrepresent reports;
To NOT ask or encourage anyone to break
confidentiality agreements
To NOT share information with others on which
businesses are shopped by Truth Sleuths
To NOT share information with others on shopping
fees and reimbursements for specific clients;
To NOT share the results of a shop with others in
order to protect the clients confidentiality;
To NOT transfer assignments to another shopper to
complete without first asking permission of Truth
Sleuths
To NOT perform any shops under the influence of
illegal drugs, alcohol or prescription drugs that
might cause impairment
To NOT contact a client directly without approval
of Truth Sleuths
To NOT disrupt the normal flow of a clients
business while performing a shop (i.e. do not cause
a scene)
To NOT reveal that they are a mystery shopper to
the business being shopped unless given specific
instructions otherwise by Truth Sleuths
Applicants must achieve 100% in the
Code of Ethics section of the Test to become a
certified Truth Sleuths shopper. Participating in
the test and achieving certification indicates that
shoppers have read, understood and agree to closely
follow the Code of Ethics and the principles of
honesty, professionalism, fairness, and
confidentiality that are outlined in this document.
If, after a thorough investigation, a
certified shopper is found to be in violation of
this Code of Ethics, certification will be withdrawn
and the individual will be permanently banned from
registering with Truth Sleuths. Shoppers will be
contacted in the event of a complaint or
investigation, and given the opportunity to respond
before a final decision is made.
on to Section B
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